Support Policy Prodigy By Nature Records

Effective Date: 06/26/2024

1. Introduction Prodigy By Nature Records is committed to providing excellent support to our artists, customers, and website users. This Support Policy outlines the types of support we offer, how to access support, and our response times.

2. Types of Support We offer the following types of support:

• Technical Support: Assistance with accessing and using our website and digital services.
• Customer Service: Help with purchases, orders, and general inquiries.
• Artist Support: Guidance and assistance for artists signed to our label, including help with submissions, marketing, and production-related queries.

3. How to Access Support You can access our support services through the following channels:

• Email Support: Contact us at Support@prodigybynaturerecords.com. We aim to respond to all emails within 24 hours.
• Contact Form: Fill out the contact form on our website. We strive to reply to all submissions within 48 hours.
• Phone Support: Call us at +1 (720) 547-8016 during our business hours.

4. Response Times Our standard response times are as follows:

• Email and Contact Form: Within 24 hours.
• Phone Support: Immediate response during business hours. Messages left outside business hours will be returned within 24 hours

5. Support Availability Support is available during the following times:

• Business Hours: Monday to Friday, 9 AM to 9 PM
• Holidays: Support may be limited or unavailable during public holidays. Please check our website for updates on holiday hours.

6. Artist Support Artists signed to Prodigy By Nature Records can access additional support through their assigned A&R representative. For specific inquiries or assistance, artists should contact their A&R representative directly or email our artist support team at a&rsupport@prodigybynaturerecords.com

7. Escalation Process If you are not satisfied with the initial response or resolution provided by our support team, you can escalate your issue by emailing Admin@prodigybynaturerecords.com Please include detailed information about your concern and any previous correspondence.

8. Feedback We value your feedback and strive to improve our support services continuously. If you have any suggestions or feedback, please email us at Feedback@prodigybynaturerecords.com.

9. Changes to This Support Policy We may update this Support Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our support services after changes are made constitutes your acceptance of the revised policy.

10. Contact Us If you have any questions or concerns about this Support Policy, please contact us at:

Prodigy By Nature Records
Email: info@prodigybynaturerecords.com
Phone: (720) 547-8016

Mailing Address: 905 Ken Pratt St. Longmont, Colorado, 80501